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Notification
The patient has the right
to be assured that his/her family, delegate or
physician will be notified of his/her admission
to The Medical Group of Saint Joseph's.
Ethical
issues
The patient has the right to participate in consideration
of ethical issues that arise in the care of the
patient, including the right to access the ethics
resource committee.
Access
to care
Individuals shall be accorded impartial access
to treatment or accommodations that are available
and medically indicated, regardless of race, creed,
sex, national origin, handicap, or sources of
payment for care.
Respect
and dignity
The patient has the right to considerate, respectful
care at all times and under all circumstances,
with recognition of his personal dignity.
Privacy
and confidentiality
The patient has the right, within the law, to
privacy concerning his medical care. Examination
and treatment, consultation and case discussion
are confidential and will be conducted discreetly.
Those not directly involved in the patient's care
must have the patient's permission to be present.
Medical Records, communications
and other records pertaining to a patient's care
are to be treated confidentially and are to be
accessed on a "need to know basis" only.
(See Policy #10110-21 Release of Patient Medical
Information). The patient has a right to access
information in his or her medical record.
Personal
safety
The patient has the right to expect reasonable
safety insofar as The Medical Group of Saint Joseph's
practices and environment are concerned.
Pain
management
The patient has the right to have pain assessed
and managed as effectively as possible.
Abuse
and harassment
The patient has the right to be free of abuse
or harassment.
Information
The patient has the right to obtain from his/her
physician complete information concerning diagnosis
(to the degree known), treatment and known prognosis
in terms that the patient can reasonably be expected
to understand. When it is not medically advisable
to give such information to the patient, the information
should be made available to an appropriate individual
on the patient's behalf. The patient has the right
to know by the name, the physician primarily responsible
for coordinating his/her care. The patient has
the right to know if an adverse event or error
has occurred.
Communication
So long as it does not disturb the provision of
care to the patient or others, the patient has
the right of access to people outside The Medical
Group of Saint Joseph's by means of visitors,
and by verbal and written communication. When
the patient does not speak or understand the predominant
language of the community, efforts are made to
provide an interpreter.
Consent
The patient has the right to reasonable participation
in decisions involving his health care. To the
degree possible, this should be based on a clear,
concise explanation of his condition and of all
proposed technical procedures, including the possibilities
of any risk of mortality or serious side effects,
problems related to recuperation, and probability
of success. The patient should not be subjected
to any procedure without his voluntary, competent,
and understanding consent or the consent of his
legally authorized representative. When medically
significant alternatives for care or treatment
exist, the patient shall be so informed. The patient
has the right to know the identity and professional
status of individuals providing services to him
or her.
Participation
in research
The patient shall be informed if The Medical Group
of Saint Joseph's proposes to engage in or perform
human experimentation or other research/educational
projects affecting his care or treatment; the
patient may choose to participate, refuse to participate
and/or discontinue participation at any time.
Consultation
The patient has the right to request consultation
with another physician. The attending physician
will be responsible for contacting other consultants
at the request of the patient, the next of kin
if the patient is unable to make the request,
or the legal guardian.
Refusal
of treatment
The patient, or his/her legally authorized representative,
may refuse treatment to the extent permitted by
law and will be informed about the medical consequences
of such a refusal. When refusal of treatment by
the patient or his legally authorized representative
prevents the provision of appropriate care in
accordance with professional standards, the relationship
with the patient may be terminated upon reasonable
notice.
Transfer/continuity
of care
A patient may be transferred to another facility,
if medically necessary and permissible, only after
complete explanation to the patient of the need
for such a transfer. The institution and the physician
to which the patient is to be transferred must
first have accepted the patient for transfer.
The patient has the right to expect that services
needed and ordered by the physician will be available.
The patient has a right to information which will
assist in recovery after discharge from The Medical
Group of Saint Joseph's.
The Medical Group of Saint Joseph's
charges
The patient has the right to request and receive
an itemized and detailed explanation of the total
bill for services rendered in The Medical Group
of Saint Joseph's, regardless of the source of
payment for that care.
The
Medical Group of Saint Joseph's rules and regulations
The patient has a right to access The Medical
Group of Saint Joseph's rules and regulations
applicable to conduct as a patient. Patients are
entitled to information about The Medical Group
of Saint Joseph's's mechanism for the initiation,
review and resolution of patient complaints.
Complaint
process
Saint Joseph's strives to maintain standards of
excellence--one being taking ownership of complaints.
If you have a complaint we ask you first address
it with the staff, manager/supervisor and then
director of the area so it can be handled as soon
as possible.
Patient
grievance process
It is the policy of Saint Joseph’s The Medical Group of Saint Joseph's
to protect and support the rights of all its patients.
A verbal or written grievance can be filed with
the Saint Joseph’s Grievance Committee through
the office of:
Senior Vice President, Sponsorship
Saint Joseph's Health System
5665 Peachtree Dunwoody Rd., NE
Atlanta, GA 30342
404-851-5735
Medicare
and Medicaid beneficiary grievance procedures
If the patient is a Medicare beneficiary, the
patient or the patient’s authorized representative
may file a grievance with the Medicare Peer Review
Committee by contacting:
Department of Human Resources
(DHR) grievance procedure
Patients have a right to file a grievance through
this department by contacting:
Georgia Department of
Human Resources
Office of Regulatory Services
Complaint Intake Unit
2 Peachtree Street, NW Suite 31
Atlanta, GA 30303-3142
404-657-5728
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